How To Fix Inability to Change App Store Country When You Have an Apple Music Subscription
How to Fix Your Apple Music Subscription If It Looks Canceled but Still Isn’t
This one tripped me up more times than I’d like to admit. Basically, if you’ve ever switched regions or countries on your iPhone, and then suddenly your Apple Music subscription acts weird — like it’s canceled or disappeared — yeah, it’s frustrating. Apple’s system can be a bit sneaky here, and sometimes it shows that you’re not subscribed even when you still have an active account. Here’s what I finally figured out after pulling a lot of hair out trying to fix it.
Start with your network and turn off the VPN
The first thing to check is your internet connection. If Wi-Fi is flaky or slow, Apple’s servers may not load your subscription info correctly. It sounds obvious, but I’ve seen it cause all sorts of synchronization issues. Make sure your Wi-Fi signal is strong and steady—reset it if needed. Also, VPNs can get in the way here. If you’re using one, try disabling it. VPNs can sometimes mess with how Apple’s servers see your account, especially if you recently changed your country or region in your profile. To turn it off, go into Settings, then General, then look for the VPN toggle. Switch it off, then reconnect your Wi-Fi. On some devices, toggling VPN on and off a couple of times helped sync things up better.
Make sure your software isn’t out of date
Next, check if your iPhone has the latest iOS installed. Outdated iOS versions have bitten me multiple times, especially with subscription glitches. Head into Settings > General > Software Update. If there’s an update available, do it now. Apple releases patches and bug fixes that often resolve these weird subscription issues. Sometimes, the update won’t show until you connect your device to Wi-Fi and tap “Download and Install.”
Double-check your Apple ID and subscription status
This part is actually more complicated than I thought at first. Go into Settings, tap on your profile picture at the top, then select Subscriptions. If it’s not immediately visible, it might be nested under Media & Purchases—tap that, then View Account, and authenticate with your Apple ID password or Face ID. On some devices, you might find Subscriptions under Settings > Your Name > Subscriptions. It’s a mess, really. Anyway, once you’re there, look at your Apple Music entry. Does it show as active? If it’s canceled or ‘expired, ’ and you still want to keep it, you might need to re-subscribe or correct any billing info—especially if the country changed recently.
On some accounts, I saw the subscription listed but with strange billing details. In those cases, the subscription might appear as canceled or inactive because of region mismatches or payment issues, so take a careful look at your payment info and billing address.
Use the Apple Support site for extra help
If the app still refuses to cooperate, jumping online to Apple Support can make a big difference. Head over to support.apple.com, then navigate to iPhone support, and find the section for managing or viewing subscriptions. The “View or Change Subscriptions” option is what you want. You’ll probably need to log in again, sometimes with two-factor authentication.
From there, you can see all your active and canceled subscriptions. If your Apple Music subscription still shows, try canceling it from the site. Sometimes, the app’s UI and Apple’s backend get out of sync after region changes or account updates, and managing through the website is more reliable. Be aware: sometimes the subscription might be stuck in some weird limbo state, especially if you recently moved regions. If that’s the case, trying to cancel or resubscribe online is often the best move.
If nothing else works, talk to Apple Support
And if it still stubbornly refuses to fix itself, the downside is contacting Apple Support directly. Use the Get Support page, pick your device, and describe your problem in as much detail as possible. Mention that you’ve checked your Wi-Fi, tried updating, looked at subscription status, and disabled VPNs. Sometimes, these issues are backend glitches related to country/region changes, and only Apple can manually reset or fix things on their end. It can take a few days sometimes, especially if they need to unlink or relink your account info, but they usually help if you’ve exhausted all the usual options.
Pro tip: keep your billing info and country setting consistent and correct. Double-check your Apple ID account info—incorrect info or outdated payment methods can also cause your subscription to show wrongly or not renew properly.
Just a quick recap: Make sure your Wi-Fi is solid, turn off VPN, update your iPhone’s iOS, verify subscription status in your Apple ID account, and use support.apple.com if needed. It might seem overkill, but these steps cover most of the common headaches caused by region or account mismatches.
Hope this helped — it took way longer than I expected to figure out. Double-check your billing info and region after you fix everything, and keep a backup of your purchase history if you can. Good luck, and hopefully this saves someone else a weekend like it did for me!